Privacy Policy

1. Informazioni che Raccogliamo

We collect and use several types of information from and about you, including:

1.1 Informazioni Personali

Information that identifies, relates to, describes, references, or can reasonably be linked - directly or indirectly - to an individual ("Personal Information").

1.2 Informazioni Non Personali

Information that does not directly or indirectly identify an individual, including demographic data, statistics, and aggregated data. Aggregated or statistical data may be derived from Personal Information but does not itself identify a specific individual.

1.3 Informazioni Tecniche

Information about your device and internet connection, including:

• Indirizzo Internet Protocol (IP)
• Login information
• Tipo e versione del browser
• Time zone setting
• Plugin del browser
• Operating system and platform

1.4 Informazioni sull'Utilizzo del Sito Web

Information about how you interact with our Website, including:

• URL completi, dati di clickstream e percorsi di navigazione
• Data e ora delle visite
• Pages viewed or searched
• Page response times and download errors
• Length of visits
• Dati di interazione (scorrimento, clic, passaggi del mouse)

1.5 Esclusioni

Personal Information does not include:

• Publicly available information from government records
• Informazioni anonimizzate o aggregate

If non-personal or technical information is combined with Personal Information in a way that identifies an individual, we treat the combined information as Personal Information.

2. Come Raccogliamo le Informazioni Personali

2.1 Informazioni Fornite Direttamente

We collect information that you voluntarily provide, including:

• Informazioni inviate tramite i moduli del sito web
• Registri di corrispondenza, incluse le comunicazioni via email
• Search queries conducted on the Website
• Informazioni inviate durante la segnalazione di problemi o la richiesta di supporto
• Requests for additional services
• Survey responses
• Informazioni utilizzate per creare e gestire gli account utente
• Subscription and service enrollment information
• Transaction and billing details, including financial information
• Trascrizioni delle chat e informazioni condivise tramite le funzionalità di chat
• Informazioni fornite tramite altre funzionalità interattive del sito web

User Contributions

Information you post publicly or share with others through the Website ("User Contributions") is shared at your own risk. While privacy settings may limit access, no security measures are perfect, and we cannot guarantee unauthorized access will not occur.

2.2 Raccolta Automatizzata dei Dati

As you navigate and interact with the Website, we may automatically collect:

• Traffic data, logs, and usage patterns
• Location and communication data
• Indirizzo IP, tipo di browser e sistema operativo

This information allows us to:

• Store user preferences
• Recognize returning users
• Migliorare le prestazioni e l'usabilità del sito web
• Stima le dimensioni del pubblico e i modelli di utilizzo

Technologies Used

• Cookie: Small data files stored on your device. You may refuse cookies through browser settings, but some Website features may not function properly.
• Tracking Pixels and Web Beacons: Used to measure Website usage, email engagement, and system integrity.
• Session Recording Software (Hotjar): We use Hotjar to collect anonymous interaction data such as page visits, mouse movements, clicks, and keystrokes ("Traffic Data") to analyze Website effectiveness and improve design and functionality.

2.3 Informazioni da Terze Parti

We may receive information from third parties, including:

• Partner commerciali
• Payment processors
• Fornitori di analisi
• Reti pubblicitarie
• Search information providers
• Agenzie di informazioni creditizie
• Intermediari o aggregatori di dati

2.4 Tecnologie di Tracciamento di Terze Parti

Third parties may use cookies or similar technologies to collect information about your online activities across websites and services to deliver interest-based advertising or targeted content. We do not control these technologies.

3. Finalità della Raccolta e dell'Utilizzo

We use Personal Information for the following purposes:

• To operate and present our Website
• To provide requested products or services
• To process transactions and payments
• To respond to inquiries and provide customer support
• To enforce contracts, billing, and collection
• To prevent fraud and unauthorized transactions
• To notify you of changes to services or policies
• To enable participation in interactive Website features
• To comply with legal obligations and law enforcement requests
• To evaluate corporate transactions (e.g., mergers, restructuring)
• Per comunicazioni di marketing, previo tuo consenso
• Per qualsiasi altro scopo comunicato al momento della raccolta
• Per qualsiasi scopo con il tuo consenso

If you no longer wish to receive marketing communications, you may opt out by contacting us.

4. Base Giuridica del Trattamento (GDPR e Normative Equivalenti Globali)

Where required by law, we process Personal Information under the following legal bases:

• Consenso - Articolo 6(1)(a) GDPR
• Performance of a Contract - Articolo 6(1)(b) GDPR
• Legal Obligation - Articolo 6(1)(c) GDPR
• Vital Interests - Articolo 6(1)(d) GDPR
• Public Interest or Official Authority - Articolo 6(1)(e) GDPR
• Legitimate Interests - Articolo 6(1)(f) GDPR, ove non prevalga sui diritti dell'utente

Equivalent legal bases apply under other global privacy laws, including UK GDPR (United Kingdom General Data Protection Regulation), LGPD (Lei Geral de Proteção de Dados — Brazil's General Data Protection Law), PIPEDA (Personal Information Protection and Electronic Documents Act — Canada), and CPRA (California Privacy Rights Act — United States).

5. Trasferimenti Internazionali dei Dati

Your Personal Information may be processed or stored outside your country of residence, including in the United States. Where international transfers occur, we implement appropriate safeguards, including:

• Standard Contractual Clauses
• Meccanismi legali equivalenti
• Protezioni contrattuali e tecniche con i fornitori di servizi

6. I Tuoi Diritti sulla Privacy (Globali)

Depending on your location, you may have the right to:

• Accedi alle tue Informazioni Personali
• Correggere dati inesatti o incompleti
• Request deletion or erasure
• Restrict or object to certain processing activities
• Request data portability
• Withdraw consent where applicable
• Lodge a complaint with a data protection authority

Requests may be submitted using the contact details provided in this Privacy Policy.

7. Conservazione dei Dati

We retain Personal Information only as long as reasonably necessary to:

• Adempiere agli scopi descritti in questa Informativa sulla privacy
• Rispettare gli obblighi legali, normativi, fiscali e contabili
• Applicare accordi e risolvere controversie

Retention periods vary based on data type and legal requirements.

8. Sicurezza dei Dati

We use reasonable administrative, technical, and physical safeguards designed to protect Personal Information. However, no system is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our Website and services are not intended for children under 13. We do not knowingly collect Personal Information from children under 13. If such information is identified, we will delete it promptly. Higher age thresholds apply where required by law.

10. Modifiche alla Presente Informativa sulla Privacy

We may update this Privacy Policy periodically. Changes become effective when posted. Where required by law, notice of material changes will be provided.

11. Contattaci

Se hai domande su questa Informativa sulla Privacy, contattaci a:

[email protected]